TCN's core business is the delivery of unscheduled care services to PCTs, therefore we focus the development and delivery of our bespoke services to our PCT's specific needs. TCN's unscheduled care delivery model is underpinned by a state-of-the-art Single Point of Access system, which ensures up-to-date patient information is provided across a number of care providers, facilitating unparalleled efficiency in the provision of quality unscheduled care.
Single Point of Access: TCN's experienced Single Point of Access team manages calls 24/7 and provides a co-ordinated approach to unscheduled care services in both health and social care settings. This approach reduces duplication and waste within service delivery and provides clear benefits for both PCTs and patients.
GP OOH: As an established provider of GP OOH services, TCN demonstrates a flexible and integrated approach to service delivery. TCN and NHS Direct (NHSD) work closely together, sharing a Call Centre facility. Triage skills are top priority for all TCN clinical staff, and the integrated IT HMS MediCall© platform allows call handlers, triage teams, and face-to-face clinics to have instant access to relevant data on patients, ensuring that the most appropriate triage and healthcare professional responds to the call.
Minor Injury Service: TCN's nurse led minor injuries unit, the Riverside Clinic, based within East Suffolk PCT, is a partnership project with the NHS that reduces the number of patients visiting the local A&E department. This service has on site x ray diagnostics that support the delivery of the clinical service. This service has reduced PCT expenditure and allowed the Trust to redevelop and improve its A&E service.
Dental OOH Pathway: This call handling, clinical triage and dental appointment service provides substantial cost savings for PCTs.
OOH Military Care: TCN's primary care services at military bases ensure 24 hour care provision is available to all staff and their families.
Social Care Emergency Team: TCN has four years experience of handling OOH Social Care calls. Calls are passed to the Social Care Emergency Duty Team or, using the technical link calls, pass directly to the appropriate in-hours team for follow up.
OOH Custodial Care: TCN works in collaboration with prison services to ensure sensitive delivery of primary care services.
Community Nursing: All urgent calls are routed though a single number that also processes calls of the intermediate and homecare teams across the PCT. This integrated 24/7 community nurse call handling and texting service improves workload management among community nurses, avoiding duplication of services. Moreover, the system allows efficient transfer of works across services, which further improves service efficiency.
Intermediate Care: TCN's provision of a bespoke GP service to intermediate care facilities has helped improve the quality and flexibility of care, and enables the PCT to reduce unnecessary admissions and increase early discharge.
Home Carers: TCN's integrated Call Centre ensures all OOH home care calls are efficiently fielded and that the right person is placed in the right place at the right time. This service benefits PCTs by ensuring unnecessary admissions are prevented and early discharges are approved at an appropriate time for the patient.