IT and Communications

TCN's use of HMS MediCall© IT and Communications (ICT) systems underpin the successful provision of cost effective and efficient unscheduled care services within and across PCTs.

HMS has been developed inline with the National Quality Requirements of OOH services and automatically reports against these standards.

    Key Facts – TCN's ICT Platform:

  • Is consistent with Connecting for Health initiatives
  • Allows TCN Call Centre staff to enter patient data in an appropriate and timely fashion
  • Allows for the categorisation of calls according to National Standards
  • Transfers data to practices electronically at 8am every day
  • Maintains special patient requirements, including palliative care patients and child protection registers
  • Allows digital recording of all calls
  • Allows call handlers to undertake 'comfort' calls to patients to advise of the next stage of their pathway

    Key Facts – TCN provides integrated call handling and triage services for:

  • GP OOH service
  • Dental OOH service
  • Intermediate care teams
  • Emergency Duty Social Worker Teams
  • Community nursing services
  • GPs in hours activities
  • Acute sector – Mental Health

Next >>